SERVICES

Communicating with DEAF and HARD of HEARING People

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! LATEST NEWS !
NGT- Next Generation Text

The latest method for deaf people to use to contact a landline is now supplied by Using Broadband with PC or iPad and mobile phones
(Note: the latest mobile phone models are required.)
There is no need for an additional textphone.
You can buy the NGT App software online NGT and after installing, use it to contact anyone on a landline - wherever you are.
This service is now run by British Telecom so calls are automatically added to your BT billing.

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TEXT RELAY SERVICE

picture of a textphone

Deaf and Hard of Hearing people might need to use this telephone service for communication if they do not have an Internet connection.
Here are directions on how to go about it.

You need a Textphone that has a keyboard and a small screen on which it displays the other person’s conversation.

To call a Textphone from an ordinary telephone you must use the prefix 18002 then the full number of the person you wish to call.
For example:
18002 00000 000000

 

Please note: the service is not yet available with all mobile phones.

page decoration with link to TEXT RELAY WEBSITE Now called NGT See above note.

By inserting this short prefix number before the standard telephone number, it will bring a Text Relay operator into the call to relay the conversation for you.
The Relay operator will type everything you wish to say to the person so they can read your conversation on their Textphone screen.
The caller will then type their reply and the Relay operator will relay it verbally to you.

You must end each piece of your conversation with "GA", meaning Go Ahead. This is the only way the person you are calling can know if you have finished speaking.

The other point to note is that the voice you are speaking to is not that of the person you called. Relay operators are both male and female which could be disconcerting if the person you expect to talk to is not the right gender! It is also difficult for the hearing person to talk to an intermediary this way as the voice is unfamiliar. Despite these anomalies and the slight delay to transfer the text, it really does work just as a normal phone.

Most textphones have an answerphone facility so the Relay operator will leave your message if required.

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BT DISABILITY

BT Logo with link to WEBSITE

PLOD
Police Link Officers for Deaf People

PLOD Logo with link to WEBSITE

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Picture of the Cornish Riveria Express 1953
Cornish Riviera Express 1953

NATIONAL RAIL

page decoration with link to NATIONAL RAIL

Screen beans with suitcases page decoration

Hard of hearing travellers who have a textphone can now dial
0845 60 50 600
and receive detailed timetable and fares information for train journeys anywhere in the United Kingdom.
Also book tickets, paying by credit card.

The service can also supply the regional numbers needed to check out possible mobility problems during the journey.

Or dial: 08457 48 49 50 on the ordinary telephone or visit the Website - link on the left.

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